Ready Community
CX Portal

Provide the public with online access to services, any time, from anywhere

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The Customer Experience Portal provides your council or government agency with a platform to connect with customers and the community. Change the way you work and provide unparalleled community service through the intuitive design, user-friendly interface, and feature-rich functionality.

By enabling businesses and community members to effectively manage and participate in key government functions when, where, and how they want to, the Customer Experience Portal makes it easier for the public sector to conduct government business. Engaging residents and ratepayers not only promotes a more collaborative and customer-centric approach to public service delivery, it encourages community-driven innovation.

The portal provides access to key online services for all key stakeholders including staff, board, sub-contractors, clients and partners.

Build bridges between Government and Community and leverage the benefits that come from involving customers in defining priorities, processes and use of public assets.

Benefits

Give your customers freedom with the convenience they deserve.

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Empower community self-service

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Improve data quality, process efficiency and timeliness.

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Drive a customer-centric approach.

Event Bookings

Organisations are increasingly seeking to expand their influence, stakeholder leadership and information outflow through the consistent operation of stakeholder events. Effective management is required to maximise the benefits regardless of whether the event is operated on an income, break-even or free-to-air basis.

A positive event experience begins at the point of interest registration and confirmed bookings. Overall stakeholder management outcomes are best advanced through the capture of the event transaction within the stakeholder record – you should know who comes to your events, and in which of your other services they participate.

The Ready Community Event Booking Module provides everything you need to achieve high quality efficient and effective events bookings in a stand-alone environment, or as a coordinated part of your stakeholder services.

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Central Enrolments

Consistent and appropriate use of policy is the basis of best practice management of equitable access to vital community resources. Australia’s childcare enrolment system is further complicated as parents make applications at multiple providers hoping to achieve preference of location and perceived quality of care in an over-subscribed market.

Systemic support is required to help manage service utilisation as emergency situations arise, and as parents’ needs change over time.

Ready Community's Central Enrolments Module provides everything you need to achieve high quality efficient and effective management of central enrolments to limited community childcare resources.

Offering extensive reporting capabilities and a range of strategic business tools, you will be assisted in decision-making via improved data accuracy, automation of time-consuming processes, and instant, verifiable, and transparent access to information.

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Features

Create a two-way flow of data, underpinning meaningful engagement and collaborative relationships with the community.

1

Provide a single-entry point for community members to easily interact with councils and government.

2

Deliver 24×7 access to services such as payment processing, daycare bookings, planning applications and other online services.

3

Leverage pre-defined workflows for industry standard statutory, regulatory and legislative processes.

Ready Community Financials

An integrated financial management solution for the public sector.

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Ready Contracts

One of the greatest areas of financial efficiency gains for organisations is the streamlining of manual or paper-based processes across the procurement supply chain workflow.

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Ready Community Risk

Achieve significant improvement in identification, mitigation and management of risk.

Read more
Ready Community Financials

An integrated financial management solution for the public sector.

Read more
Ready Contracts

One of the greatest areas of financial efficiency gains for organisations is the streamlining of manual or paper-based processes across the procurement supply chain workflow.

Read more
Ready Community Risk

Achieve significant improvement in identification, mitigation and management of risk.

Read more