ReadyTech takes Government ERP Solution to new heights and releases new groundbreaking research at iNNOVATE

New ReadyTech Customer Centricity Report highlights discrepancies between perceptions of senior council leaders and the civilian experience

SYDNEY, 20 November 2023 – This month, more than 350 influential local and state Government representatives joined the ReadyTech iNNOVATE conference in Perth, Adelaide, Gold Coast and Melbourne.

During the conference, ReadyTech launched an all new, insight rich, Customer Centricity Report, finding that Council’s fall short of 25% of Australians digital expectations. ReadyTech also released a new Government ERP solution, Ready Community which combines existing products across ReadyTech into one all new and improved service for Governments.

ReadyTech Customer Centricity Report

Conducted in partnership with Antenna Insights, the new Customer Centricity Report highlights major discrepancies between what is important to Australians and what Governments around the country are investing in.

Half of the surveyed Australians agree that their local government isn’t customer-centric. At the same time, Australians see customer centricity in the top three issues they want their local Council to focus on.

When it comes to investing money, Councils aren’t aligning with community expectations. 40% are allocating less than 25% of the budgeted spend for their digital transformation strategy to software or systems and half of councils are allocating less than 10% of their budgeted spend towards customer centricity.

In light of this, it is no surprise that over one quarter of Australians find that council’s efforts fall short of their digital expectations.

Ready Community

The Ready Community solution combines existing products and technology from IT Vision, Open Office and Open Windows, who were acquired by the ASX-listed tech company in 2021 – 2022, and will replace IT Vision’s Altus and Open Office’s Community Central ERP solutions.

Ready Community is an end-to-end ERP solution, encompassing financials, payroll, property & rates, customer experience, asset management and more. Designed specifically for governments, it is built with a unique customer-centric approach that empowers councils to deliver a superior community experience.

Ready Community also natively integrates with ReadyTech's best-of-breed procurement solution, Ready Contracts, which is powered by Open Windows software. Open Windows was acquired by ReadyTech shortly after it acquired Open Office, in 2021.

Speaking at the conference, ReadyTech's newly appointed Chief Executive of Government and Justice Daniel Wyner said, "We're committed to uniting Open Office, Open Windows, and IT Vision customers under the banner of our government segment, which services more than 50% of the Australian local government market. Together, we are delivering innovative customer-centric solutions that allow local and state governments to transform the way they work and better service the community."

Ready Buy

ReadyTech also leveraged the iNNOVATE conference to launch its Ready Buy product to its Government customers. Ready Buy empowers commercial, non-procurement users to purchase goods and services in the right way for your business, by guiding them through the correct buying process without manual intervention.

With the ability to be used standalone, or as part of the Ready Contracts procurement suite, Wyner said the solution further bolstered the end-to-end capabilities of its Ready Community ERP suite.

"Ready Buy is a step toward simpler, effective purchasing, making business decisions easier," Wyner said. "The harmony between our procurement solutions and our expanded government ERP suite shows our commitment to providing a complete toolkit for governments, enhancing their procurement capabilities.”

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About Ready Community

Leading the charge is Ready Community (powered by Open Office). ReadyTech's state-of-the-art ERP solution designed to empower councils in redefining community service. This all-encompassing suite that includes Altus & Community Central, integrates Financials, Property and Rating, Asset Management, Licensing, Compliance, and Local Services, propelling local and state governments towards a future of efficiency and flexibility.

About Ready Contracts

Ready Contracts (powered by Open Windows) revolutionises contract management, simplifying the intricate process with its modular approach. With over 150 prestigious organisations and government departments already onboard, Ready Contracts is the cornerstone of procurement efficiency.

About Ready Buy

Ready Buy is an intuitive solution that empowers non-procurement users to make strategic purchases seamlessly. Guiding users through every step of the procurement process, Ready Buy ensures adherence to quality agreements and proper procedures, revolutionizing purchasing practices across industries.

About ReadyTech Customer Centricity Report

ReadyTech’s inaugural Customer Centricity Report was conducted by independent consumer research agency, Antenna Strategic Insights. The research is a comprehensive, nationally representative poll of Australians, conducted to uncover how councils are meeting the needs of the community.

About ReadyTech

ReadyTech is a leading innovator of comprehensive technology solutions for local and state governments, empowering them to streamline operations and enhance service delivery. With a commitment to excellence, collaboration, and forward-thinking solutions, ReadyTech is transforming the way governments serve their communities.