Employment services providers know what they want. They want to place as many jobseekers as possible into employment and keep them there.

The question is, are they starting in the right place?

The key to achieving those outcomes under a New Employment Services Model (NESM) lies right at the beginning of the jobseeker lifecycle.

This is the understanding and planning phase.

When employment services providers get the foundations right during this gateway stage, they can increase their chances of improving job readiness and landing jobseekers meaningful employment that lasts.

Here’s a few ideas for getting the beginning of the jobseeker lifecycle right.

Understanding

At the beginning of the jobseeker lifecycle, providers in the NESM era will need to utilise technology in new ways to create a fuller picture of the vocational and non-vocational barriers faced by jobseekers faster.

This will give them capacity to invest and intervene early in the right ways.

By combining data from assessment and analytics tools like ReadyTech’s Esher House with case manager and employment market insights, this will be a much fuller matrix than in the past.

It will include educational attainments, attributes and transferable skills as well as a jobseeker’s levels of motivation for employment and any more complex barriers they face.

This 3D picture, supported by service triage and automated support tools like that provided by Esher House, will support more targeted and holistic personalised management throughout the entire lifecycle.

Planning

The data, insights and understanding achieved through the assessment and understanding phase will need to translate into a concrete plan of action that will move a jobseeker towards the employment end goal.

This will also unlock concrete progress and outcome payments for providers.

The Action Plan, which is really the core map of a jobseeker’s future journey with a provider, will need to bring together future agreed actions to chart an effective pathway forward.

It is the foundation for translating individual challenges and goals into a trackable, measurable provider-participant partnership, that will help enhance both accountability and outcomes.

Setting the stage for service success

Taken together, understanding and planning set jobseekers up for better integrated service along the journey.

Combining available assessment tools like Esher House in intelligent ways to create a fuller, more realistic, and more actionable picture of a job seeker (including all relevant practical barriers, skills, and motivations for work) allows provides to provide more personalised service.

The Action Plan, like that provided as part of ReadyTech's jobready platform, will maximise the intelligence and value gained from assessment tools by charting an agreed way forward for jobseekers and providers that aligns with the progress needs of both.

When understanding meets planning, it can set employment service providers up for better service and jobseeker success.

Interested in learning more about how to create an integrated employment services model that's fit for the future with technology? Download our whitepaper here.