The employment services market has been navigating stormy waters at the beginning of the 2020s.

With a global pandemic causing a rapid shift to remote and digital delivery of services as well as an impending transition to the New Employment Services Model (NESM), providers have been forced to adapt at speed. Having coped with COVID-19 and with preparations underway to deliver a service model under NESM (which includes a new payment and licensing model) providers are in the middle of a period of fast-paced change that will set them and the market up for the next decade.

What is NESM likely to bring about? The rise of a fully integrated, humanised service model.

Technology and the job seeker lifecycle

ReadyTech’s whitepaper, Technology’s role in an integrated employment services future, explores how technology can be the delivery mechanism for a more integrated employment service.

With the foundation and connections provided by purpose-built systems and tools, providers will be in a position to achieve high performance, end-to-end service.  From a fully-integrated Employer CRM enabling consultants to nurture employers, to mobile job seeker assessment technologies and robust action planning that can chart a concrete way forward (and back it with everything from automated team workflows to communications and accountability), technology will play a critical role in facilitating progress through the job seeker lifecycle to maximise employment outcomes.

This will happen throughout the different phases of the job seeker lifecycle.

• Discovery and planning

Providers will need to create a fuller picture of a job seeker’s vocational and non-vocational barriers to work faster, giving them the capacity to plan, invest and intervene earlier and in the right ways.

• Servicing and managing

Job seekers with a plan of action will need to be seamlessly connected with a universe of providers and services that support progress, including education and training and psychological services.

• Placing and supporting

Providers will need to level up their ability to attract and engage employers in an integrated way, as well as provide more sophisticated and effective post-placement support to increase outcomes.

A whole approach to job seeker service

The transition to NESM means it has never been more important for employment services providers to act on a foundation of integrated service across their operations. This is ultimately made possible by technology, which now has the capabilities to bring the whole job seeker lifecycle together.

In the end, this means technology will help create a more humanised service proposition for job seekers. Factoring in a job seeker’s individual attributes, skills, barriers and stories, technology will support employment consultants on the frontline to achieve real and meaningful outcomes.

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Technology’s role in an integrated employment services future